How can I contact Woodbrass customer service?
All the ways to get help or advice.
At Woodbrass, we are available to assist you before or after your order. Here are the channels available to you:
📩 Contact form (after-sales service, returns, complaints)
For any request related to a current order, product return, breakdown, or delivery:
👉 Access the after-sales service form
🔹 Allows you to select your order
🔹 Track your file from your customer account
🔹 Option to attach files
💬 Online chat
Our team will respond to you live to help you choose a product or better understand our offers.
Available at the bottom right of our website during opening hours.
📧 Email
For questions about a product before purchase: conseil@woodbrass.com
For a quote request or an order by purchase order: pro@woodbrass.com
Questions about an invoice: service-adv@woodbrass.com
📞 By phone
You can call us at +33 257 880 074
🕘 Monday to Friday: 9 a.m. to 6 p.m.
🕙 Saturday: 10 a.m. to 6 p.m.
ℹ️ All useful information
👉 Schedules, delivery times, tracking, complaints, returns, etc.
Find the answers to your questions in our Knowledge Base