What does 'My order is under preparation' mean?
Learn what the status 'under preparation' means for your Woodbrass order
The 'under preparation' status means that your payment has been confirmed and our teams are currently processing your order in our warehouses.
If your payment was made before 12:30 p.m., you will generally receive a shipping notification the same evening.
If your payment was made after 12:30 p.m., your order will be shipped the next day.
We prepare your order to ensure fast and secure shipping. You’ll be notified as soon as it leaves our facilities.
Please note that at this stage, we can no longer make changes to your order.