How can I make a complaint about a malfunction or delivery issue?

If you encounter an issue with your product or a problem during delivery, here’s how to proceed to make a claim:

1. Access your customer account: Log in to your Woodbrass customer area.
2. Open a claim ticket: Go to the 'Contact Us' section via this link here and open a ticket, providing details of the malfunction or delivery issue encountered.
3. Add additional information: For faster processing, we recommend attaching photos or videos of the issue. For a malfunction, please list all steps already taken to resolve the problem. For a delivery issue (damaged package, missing item), please specify the package references.
4. Track your claim: Once your claim is submitted, our team will contact you with the next steps (replacement, return, or repair).

You can track the progress of your claim directly from your customer account or by contacting our customer service.</p>