The status of my order is "Outstanding Hipay" What does that mean?
When you attempt to make a purchase on the Woodbrass website, an order is automatically generated in our system with the status 'Outstanding Hipay'. This is the first information you will see. If you do not complete your transaction, the status may remain unchanged for some time before the order is canceled. Do not worry if the status does not change. You can proceed with another payment securely; we will only consider the payment that is registered and confirmed. If you have any questions or need assistance, our customer service is available to help you.