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Help Center Woodbrass
Frequently asked questions
Frequently asked questions
Find all the most frequently asked questions here
🛒 Order
How do I place an order?
How can I check the progress of my order?
How can I modify or cancel my order?
I bought a downloadable product on your site, and my order status remains "registered." What should I do?
💳Payments
What payment methods do you accept?
Do you offer financing options?
I made a bank transfer, but my order is still not processed. Why?
When will my account be charged?
🚚 Transport issue
How long will delivery take?
What are the shipping fees?
What should I pay attention to during delivery by a carrier?
What happens if I don’t receive my order?
I haven’t received my entire order. What should I do?
🚚⚠️Delivery problems
What happens to my order if I am not present at the time of delivery?
How can I track my order?
I haven't received my complete order! What should I do?
Can I change the delivery address after placing my order?
📦⏳Order status
The status of my order is "Outstanding Hipay" What does that mean?
What does 'My order is being restocked' mean?
What does 'My order is under preparation' mean?
What does 'My order is in partial shipment' mean?
What does 'My order is registered' mean?
📦🛡️Returns and Warranty
How can I return an item if I’m not satisfied?
How can I contact after-sales service for a warranty request?
When and how will I be refunded?
How can I make a complaint about a malfunction or delivery issue?
🌐Général
How can I contact Woodbrass customer service?
How can I make a complaint?
I purchased a downloadable item. What should I do?
How can I delete my account?
What are the customer service opening hours?
